Privacy Policy
Introduction
RescueByte LLC respects your privacy and explains how we collect, use and protect personal information while providing remote technology support services in the United States and Canada.
Information We Collect
Contact details, appointment information, support history, device and diagnostic information shared during support, communications, and payment information processed securely by our payment providers. We do not store full payment card numbers.
Use of Information
To provide support, manage memberships, process payments, communicate with customers, improve services, prevent fraud, and comply with legal obligations.
Remote Support
Remote sessions occur only with your permission. We access only what is necessary to assist you. You can observe and end the session at any time.
Third-Party Providers
We may use trusted providers including Stripe or PayPal, Zoho Assist, hosting, communications, scheduling and CRM providers.
Retention
Information is retained only as long as reasonably necessary for business and legal purposes.
Your Rights
Where applicable you may request access, correction, deletion of your information and opt out of marketing communications.
Cookies
We use essential cookies and limited analytics. We do not sell your personal information.
Security
We use reasonable administrative, technical and organizational safeguards.